Summary of
Qualifications
-
I learn new software
and applications quickly and efficiently.
- I can both write and
design due to my art background.
- I am an extremely
organized individual who can multitask and meet deadlines.
- I have published
articles in a nationally circulated magazine.
Education
University
of North Texas Denton,
TX
Masters
of Arts in Technical
Writing
December 2008
Cognate
in Management
University
of North
Texas
Denton,
TX
GPA
3.8/4.0
Bachelor of Arts in English
May
2004
Certification in Technical
Writing
Golden
Key National Honor Society
Minor in
Drawing
Student
Association
Scholarship (3)
Experience
HLS
Technologies
Sugarland,
TX
Mar 2006 – Present
Technical
Writer
I
edit technical manuals and user guides for software products.
I help with marketing
ideas and edit
marketing packets. I
communicate with
the software designers concerning updates and changes to the manuals.
Sabre Holdings
Southlake,
TX
Sept 2007 – Present
Technical
Writer/Information Developer
I write and edit many types of documentation including online help, quick reference guides, user guides, video tutorials, developer administration guides,
and other printed documentation. I began the initiative to single source printed documentation and online help using the software.
I work with subject matter experts to learn the technical material and analyze the users so I can write in an audience-centric style.
Sabre Holdings
Southlake,
TX
May 2007 – Aug 2007
Technical Writer – Intern
I updated quick reference guides, online help files, and other documentation. I helped to create a new online help guide for software end users.
I participated in an intern business case competition and took part in the presentation. Our team won the case competition.
I volunteered for a committee to create a logo for our area in the company and commitment to company standards.
KTI
Networks
Houston,
TX
Feb 2005 – Jul 2006
Marketing
Coordinator/Factory
Printing Liaison
I
purchased and designed advertisements for print publications, websites,
and
email. I wrote
marketing text for
publications and catalogs as well as organizing catalog printing and
mailings. I
communicated with the factory in Taiwan
via
email concerning printing jobs and shipping issues.
I assisted sales in processing orders,
factory printing, and customer service issues.
I prepared materials and set up trade shows as well as
attending PPAI
2006.
Newtype USA
Houston,
TX
Oct 2004 – Jun 2004
Freelance
Writer
I wrote reviews on
Japanese Anime and Comics for the nationally published magazine Newtype
USA.
I currently have 12 published articles.
Software
Windows
OS
SBT
Microsoft
Office
Suite
Adobe
Illustrator CS
Microsoft
Publisher
Photoshop
Madcap Flare
Madcap Mimic
Microsoft
Navision
Dreamweaver
Robohelp
Download the Resume in pdf here.
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